ADDITIONAL MENU

Complaints

»»Complaints
Complaints 2018-05-30T15:30:29+00:00

The Uniting Church in Australia, Queensland Synod believes that all people are created in the image of God.  The Church does not tolerate any abuse, exploitation, harm, harassment or misconduct towards any person, as this behaviour is destructive to God’s people and violates the love we know in Jesus Christ.

The Uniting Church welcomes feedback and will respond constructively to complaints and reports of abuse.

To assist you in making your complaint to the right person, please refer to the information below.

Any activity which could have subjected a child to abuse or harm.
phone: 1800 586 591
email: Complaints@ucaqld.com.au
web: Report abuse form
post: “Confidential”, general secretary
Uniting Church Queensland Synod
GPO Box 674
Brisbane QLD 4001

The Queensland Synod’s Interim Redress Procedure applies to adults who experienced sexual abuse as a child in an institutional context while in the care of the Uniting Church.

Adults who experienced physical abuse, or other types of abuse and neglect as a child in an institutional context while in the care of the Uniting Church, are also referred to interim redress staff.

phone: 1800 874 995
email: UCredress@changefutures.org.au 
web:
interim redress 
post: “Confidential”, general secretary
Uniting Church Queensland Synod
GPO Box 674
Brisbane QLD 4001

Any activity that involves a Uniting Church minister or pastor and the allegation is sexual in nature. Including activities in a congregation, UnitingCare facility, school or the general community.

phone: 1800 586 591
email: Complaints@ucaqld.com.au
web: Report abuse form
post: “Confidential”, general secretary
Uniting Church Queensland Synod
GPO Box 674
Brisbane QLD 4001

Any activity that involves a Uniting Church minister or pastor and the allegation is not sexual in nature, including activities in a congregation, UnitingCare facility, school or the general community.

Contact the presbytery chairperson: find your presbytery

Any allegation that is sexual in nature but does not involve a Uniting Church minister or pastor.

Contact the presbytery chairperson: find your presbytery

Any activity within a congregation e.g. noise, issues with neighbouring properties, activities provided by the congregation, worship etc.

Contact the church council chairperson: find congregation contacts here

Any activity that relates to a Uniting Church school and which does not involve a Uniting Church minister or pastor.

Refer to the principal of the relevant school: find your school contacts here

Any complaint that relates to an activity or facility of UnitingCare Queensland and does not involve a Uniting Church minister or pastor.

UnitingCare Queensland – general
phone: 07 3253 4000

UnitingCare Queensland – Child Safe
phone: 
07 3253 4060 or 1800 297 745
email: childsafe@ucareqld.com.au
post: “Confidential” Ms Sarah Lim
GPO Box 45
Brisbane Qld 4001

UnitingCare Queensland – Interim redress/historical abuse
phone: 1800 874 995
email: UCredress@changefutures.org.au
post: “Confidential” Ms Sarah Lim
GPO Box 45
Brisbane Qld 4001

web: visit UnitngCare contact us

Any complaint that relates to an activity or facility of Blue Care Queensland and does not involve a Uniting Church minister or pastor.

phone: 1300 258 322
web: bluecare.org.au

Any complaint that relates to an activity or facility of UnitingCare Community and does not involve a Uniting Church minister or pastor.

phone: 1800 008 993
email: feedback@uccommunity.org.au
web: uccommunity.org.au
post: UnitingCare Community
C/O Incidents and complaints advisor
GPO Box 967
Brisbane QLD 4001

Any complaint that relates to an activity or facility of  Wesley Mission Queensland and does not involve a Uniting Church minister or pastor.

phone: 1800 448 448
email:  Contactus@wmq.org.au
web: wmq.org.au

All complaints are channelled through the main switch and referred to each department or director.

Any complaint that relates to an activity of UnitingWorld and does not involve a Uniting Church minister or pastor.

phone: 02 8267 4456
email: complaints@unitingworld.org.au
web: unitingworld.org.au
post: PO Box A2266
Sydney South, NSW 1235

X